This Privacy Policy applies to Sinta Health, LLC ("Sinta," "we," "us," or "our") and to sintahealthapp.com, our partner and client portals, and other services that link to this policy (collectively, the "Services"). By using the Services, you acknowledge the practices described below.
1. Scope and our role
Sinta provides technology and administrative infrastructure that helps wellness businesses connect eligible clients with independent licensed healthcare providers and supporting services. Sinta does not practice medicine, diagnose conditions, prescribe medication, or make clinical decisions.
Beluga Health, P.A. and its independent licensed professionals provide medication-related clinical services. Junction clinicians order and review wellness laboratory testing within the Junction workflow. Those entities are responsible for the clinical services they provide and may give you separate privacy notices that govern their records.
When Sinta handles protected health information ("PHI") for a healthcare provider, Sinta generally acts as that provider's Business Associate and uses or discloses PHI as permitted by an applicable Business Associate Agreement and law. Our Health Information and HIPAA Role Notice provides more detail. Our separate Consumer Health Data Privacy Policy addresses covered health data that may fall outside HIPAA.
2. Information we collect
Information you provide
- Contact and identity information, such as your name, email, telephone number, mailing address, and date of birth.
- Account information, login credentials, preferences, and communications with our support team.
- Health, wellness, intake, medication, laboratory, and treatment-related information submitted through the platform for a provider's review.
- Payment status, renewal status, refunds, and other transaction information needed to administer the program. The participating wellness business processes the patient's payment card through its own point-of-sale system.
- Business and professional information supplied by wellness businesses and their authorized users.
Information collected automatically
We may collect device identifiers, IP address, browser type, operating system, referring pages, pages viewed, dates and times of access, approximate location derived from IP address, and interactions with the Services.
Information from other sources
We may receive information from wellness business partners, Beluga Health, P.A., Junction, independent professionals, laboratories, pharmacies, fulfillment partners, identity-verification providers, and other vendors involved in delivering the Services.
3. How we use information
We use information to:
- Provide, maintain, personalize, and improve the Services;
- Create and administer accounts and verify user identity;
- Facilitate scheduling, intake, telehealth access, provider communications, laboratory workflows, pharmacy fulfillment, and program administration;
- Generate AI-assisted health summaries and educational insights from available data. These outputs are not medical advice, are not used to train Sinta's AI models with identifiable patient data, and are subject to licensed-clinician review before a patient-specific laboratory summary is delivered;
- Provide customer support and respond to requests;
- Send service, security, account, and optional marketing communications;
- Monitor performance, troubleshoot issues, prevent fraud, and protect users and the platform;
- Comply with contracts, legal obligations, and healthcare privacy requirements; and
- Create aggregated or de-identified information that does not reasonably identify an individual.
4. How we share information
We may share information only as reasonably necessary with:
- Beluga Health, P.A., Junction, independent licensed professionals, laboratories, pharmacies, and fulfillment partners involved in services you request;
- Your wellness business, limited to information reasonably needed for its nonclinical role, such as contact information, general program category, payment or renewal status, and clinic wellness tasks or measurements. Medication names, doses, laboratory results, clinical notes, and treatment or refill decisions are not displayed to the clinic through its Sinta portal;
- Vendors that support hosting, security, communications, limited analytics, identity verification, and customer service;
- Government authorities or other parties when required by law, needed to protect rights or safety, or necessary to investigate misuse; and
- A successor in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.
We do not sell PHI. We also do not sell personal information or share it for cross-context behavioral advertising as those terms are defined by applicable state privacy laws.
5. Communications and SMS
We may send transactional communications about your account, requested services, appointments, orders, safety, and support. If you separately opt in to marketing, we may also send promotional communications. Consent to marketing is not a condition of purchase.
For text messages, message frequency varies and message and data rates may apply. Reply STOP to opt out of nonessential texts or HELP for assistance. Opting out may not stop messages that are necessary to complete an active transaction or that are otherwise permitted by law. You may unsubscribe from marketing email using the link in the message.
6. Cookies and analytics
Public marketing pages may use cookies, local storage, and limited analytics to operate the site, remember preferences, understand general use, improve performance, and protect the platform. We do not place third-party advertising pixels or use health information for targeted advertising on enrollment, intake, patient portal, results, or similar health-service pages. You can adjust browser settings to limit cookies, although some features may not work correctly. Where required, we request consent before using nonessential technologies.
7. Retention and security
We retain information for as long as reasonably necessary to provide the Services, satisfy contractual and legal obligations, resolve disputes, maintain appropriate business and healthcare records, and protect against fraud. Retention periods vary by the type of information and the context in which it was collected. When information is no longer needed, we take reasonable steps to delete or de-identify it.
We use administrative, technical, and physical safeguards designed to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
8. Your rights and choices
Depending on where you live and the information involved, you may have rights to request access, correction, deletion, portability, or information about our processing, and to appeal a denied request. You may also withdraw consent where processing relies on consent.
Requests involving a clinical record or PHI should generally be directed to the treating provider or clinical entity. Sinta can help route the request. We may need to verify your identity and may retain information when required or permitted by law. Authorized agents may submit requests where recognized by applicable law.
To make a privacy request, email [email protected].
9. Additional information
Children
The Services are intended for adults and are not directed to anyone under 18. We do not knowingly collect personal information from children through the Services.
Third-party services
The Services may link to or integrate with third-party sites and services. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy as our Services or legal obligations change. We will post the revised policy with a new "Last updated" date and provide additional notice when required.
Contact us
Questions about this document?
Sinta Health, LLC
926 Banyan Dr
Delray Beach, FL 33483